Return goods in general

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original undamaged packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@drakabeauty.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@drakabeauty.com.

Return goods with manufacturing defects

The warranty covers manufacturing defects and in no case covers wear or misuse. We will only return the money from the products that have a factory defect, so you should inspect those that show any signs of wear or damage closely. In the event of damaged packaging or with courier seals, 100% of the value of the product will not be returned. Therefore, it is important that you protect the merchandise with an extra cardboard box so as to not damage the product's own packaging.

Once the products have been received, We will analyse each one of them and once they have all been verified, a replacement or refund will be made, as appropriate. The process of checking and refunding the merchandise can last several weeks from receiving it in our warehouse.

In the event that it needs to be replaced, the procedure is very simple the customer must make a completely new order and pay for it.

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