Please inspect your order immediately upon reception. If you find that the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Inspection Upon Delivery: When your order is delivered, it is your responsibility to check the packaging and items for any visible damage or defects. If you notice damage to the packaging or the product itself, do not accept the package without first noting the issue on the delivery receipt (digital or paper). Write “damaged” and describe the damage. Take photos of the damaged packaging and product. Failure to document visible damage may limit your ability to file a claim for damages.
Photo Requirements for Returns or Claims
Please attach clear and visible photographs when submitting a return or damage claim.
- Include a photo showing the entire item (not just a small portion).
- Add additional close-up photos that clearly show the damaged or defective area.
- Ensure all images are well-lit and in focus so we can properly assess your request.
- Photo of the outside of the box
- Photo of the courier's label
- Photo of the inside of the box with the product and protectors
- Photo of the damaged or broken product
- Photo or copy of the delivery note

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