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General Product Safety Regulations information:
L’Oréal España, S.A.U
Calle Alcalá 546,
28037 - Madrid
+34911774444
contact@loreal.com
https://www.matrix.com/

📦 Shipping & Delivery

We offer fast and reliable shipping throughout the Netherlands. Shipping is completely free for all domestic orders, with no minimum purchase required.

At checkout, you can choose delivery to your home or a nearby pickup point. The estimated delivery date will be shown before you complete your order.

Deliveries are handled by PostNL or one of our logistics partners and take place from Monday to Saturday, up to 21:30. If no one is available at the delivery address, your package may be delivered to a neighbor or redirected to a local pickup point.

As soon as your order has been dispatched, you will receive a shipping confirmation email with a tracking link to monitor your delivery.

🔁 Returns & Cancellations

If you are not fully satisfied with your purchase, you have the right to cancel or return your order within 14 days of receiving it, without needing to provide a reason.

For more information please have a look at our F.A.Q. section or Return & Refund Policy.